Got Questions? We’ve got answers.

Frequently Asked Questions

Got Questions? We’ve got answers.

FAQs

To us your day is a production, one that deserves an experienced crew behind the scenes making sure it all goes off without a hitch. From booking and planning logistics to filming and post-wedding delivery, our team works hard to ensure that you not only love your finished films but the process along the way!

Our talented videographers film with us each weekend and are experts in their craft. They’re reliable, get Rave Reviews from our couples and are fun to work with on your wedding day.

With streamlined processes and backup systems in place in case of emergency, you can be assured the videography portion of your planning will be completely worry-free! 

We are so thankful that for over a decade our couples have chosen us to tell their beautiful stories and refer us to their friends and family year after year!

*Read more about Why New Pace or How It All Works!

Sadly over 200 of our couples have had to make changes to their weddings due to COVID-19. We’ve been able to seamlessly reschedule all of them because of our amazing videography team and the systems we have in place.

If you have to postpone your wedding due to COVID-19 the process would be:

1) Reach out to let us know that you’ve had to make the very hard decision to postpone

2) Select your new wedding date & let us know what that is

3) Your contract is revised (no additional fees & all payments made move over to your new date)

4) Click “Approve” and take a deep breath, you’ve checked videography back off the list again!

(Read more about the worry-free systems we have in place to protect you as you plan and what our couples have to say about their own experiences here)

A deposit is required to secure your date. Then we’ll split the remaining balance into two payments that are due 90 days and then 30 days before your wedding.

We’re also happy to offer you a custom payment plan to split your deposit into 2-4 payments or the rest of your balance into monthly payments, just say the word!

We accept online credit card payments and personal checks.

Your epic day deserves endless playback.  Something that will allow you to relive the love, laughter, goosebumps and tears… Potentially lots and lots of tears! We want to give you a modern, cinematic storytelling of what it felt like to be there with you in those moments.

The first time you see each other, when you say “I Do”, your first dance, the speeches… You’ll want to remember them forever. So for us it’s all about finding the delicate balance between the sentimental and the silly to perfectly represent you as a couple and what your day was all about. 

Your films are delivered digitally through an online hosting platform with a user-friendly interface that mimics a DVD style menu. You’ll be able to share your films online with your friends and family as well as download and save them to your own computer.

(*Refer to the package you select for more details)

Absolutely! You can add a drone to any package based on date availability. Drone is a great way to set the scene of where your wedding took place!

We record audio in various ways throughout your day! During your ceremony we will record audio on our cameras and place wireless lavalier microphones throughout your venue, on one of you and/or on the officiant to ensure crisp, clear vow recordings. Our sound recorders are for recording purposes only and do not amplify sound out to your guests.

For your reception, we work in conjunction with your DJ or band to secure a feed from their microphones and place backup microphones whenever necessary.

In order to get the cinematic look that you see in our films, our videographers will have at least two cameras with them and supporting creative equipment. 

Our basic cinematic package with 1 videographer (1 manned camera, 1 stationary  camera) is our most budget friendly and gives you the essentials of the day. However, our 2 videographer packages are our most popular because they allow for more complete coverage of your days events.

Having your videography team with you for the day means that we can film both sides of your wedding party getting ready even if they’re happening at the same exact time or at different addresses. 

Your wedding is a live event and we don’t want to miss a thing! So, throughout your day there will be more cameras filming and specialty equipment (gimbals, sliders,etc) being utilized to capture extensive footage in a more creative and dynamic way. 

Having your videography duo there to catch it all (like what was happening on both sides of your reception) means you’ll get to re-live things you didn’t get a chance to see the 1st time around!

Of course, this film is all about you! The music will dictate the tone, pace and overall feel of your film. Slower music gives a romantic and sentimental feel, while faster-paced music gives an upbeat, fun, and energetic feel. We will help you pick timeless music from our extensive collection of licensed mainstream music to perfectly tell the story of your day.

Definitely! We love working with couples of all genders, cultures, and religions.

Thank you! We’re tickled pink when we hear how much our clients love their films. You can leave a review, share on social media, and be sure to talk to us about our referral program!

Absolutely! Our other division, New Pace Productions creates unique branded, educational and inspirational digital content for companies, schools, non-profits & more. Our videos are used to accomplish goals, inspire people to action, educate, sell, brand, and illuminate target audiences.

On your one-month anniversary, you’ll receive a link to your online gallery where you can download your images. If you purchased a USB, that will be mailed to you as well.

Our coverage starts at 8 hours but additional hours can be added to your day to fit your needs. We recommend having coverage from getting ready to the end of the reception. You can decide on any additional hours during your timeline phone call as you work out your timeline with your photographer.

Absolutely! You can add a second photographer to your wedding package for either a half-day or full-day. Some packages include this already.

If you ordered an album, you’ll love working with our album designer! If you didn’t order an album, it’s never too late to add one! We will schedule a design consult with you and reveal a beautiful first draft of your album, built from your favorite images. Our goal is to tell your story in a moving and timeless way. By the end of the meeting, you’ll be in love with your co-designed album! We will also show you our wall art in case you’re interested in purchasing any pieces for your home.

Yes we do! You can add an engagement session a la carte or to any package that we offer.

At your one-month anniversary, we post your images to a password-protected online gallery and provide you with a shareable link you can send to your friends and family.

Yes! We edit every image that we deliver, which is usually 600-800 images depending on the length of your coverage.

First and foremost, it should be something you feel comfortable and confident wearing. Believe it or not, these two things show up in your photos. Try to avoid busy patterns, branded shirts, or clothing that is too casual like flip-flops, cargo pants or shorts, and other baggy clothing because simply, they don’t photograph well. Choose outfits that have neutral, solid colors and are complementary instead of matching each other. Accessories and textured materials always add to a photograph as well! And men – empty your pockets!

This is pretty common for our couples. They typically choose a casual outfit and a semi-formal outfit.

The session is usually 60-90 minutes.

We typically deliver 75-100 images.

We will deliver your online gallery one month after your session. You can expect a sneak peek around two weeks.

Most state and national parks require a permit. We are happy to help advise you on whether your desired location requires a permit, however, you are responsible for covering the cost of the permit and/or admission fees.

Rescheduling because of rain is very common. Usually we make the call the day before or the day of the session, whichever you prefer. But every now and then we have adventurous couples who want to continue despite the rain!

Most couples choose their engagement session location. If you’re unsure of where you’d like to go, we can suggest some of our favorite places. Just let us know what feel you want the photographs to have so we can better advise you.

If the locations are nearby to each other, then this is usually feasible.

Of course! We offer a ton of fun products within your online gallery that you can order on your own. Or, if you prefer something more custom for your walls, we are happy to work with you using our design software that will show you just what your wall art design will look like in your own space.

Our wedding albums are 12×12 and come with 10 spreads, which is 20 pages. A spread is two pages (a left and a right side).

Once you receive your online gallery, we ask you to choose your favorites, which will be used to create the first draft of your album design. Although the base album fits around 75 images, we recommend starting with 125-150 favorites because it is easier to combine or remove spreads than to add new spreads.

We feel our albums look best with 25-30 spreads. This allows for the full story of the day to be told without compromising on size of the photographs. Additional spreads are $100 each, which is $50 per page. Additional spreads in the parent album are $70 each. which is $35 per page. Our clients typically spend between $1000-$2000 during their design consult on album upgrades. However, our base album can adequately tell the story of your day so if customizing your album is not within your budget, don’t worry, you’ll still get a beautifully designed album to admire for years to come. Remember each album purchased within a package comes with a print credit!

Immediately following your design consult we begin ordering your album. Because they are custom made in the USA, it takes about 3-4 weeks to receive your album.

Most couples use their print credit on album customizations like additional spreads or cover imprinting. It can also be used on custom cards or wall art.

Each album comes with a choice of leather or linen materials as well as a black leather protective box.

While we strive for perfection, mistakes do happen. If you notice any errors with your album, contact us immediately so that we can remedy the situation. We want the album to meet all your expectations!

Wall art is available for purchase within your online gallery. We’re also more than happy to help you create a more custom wall art display for your home. Just ask!

Of course! Put that wedding gift money to good use! While most couples pre-purchase their album within a package (since it’s discounted and comes with a print credit), other opt to get an album after the wedding. It’s as simple as reaching out to us to get the process started!

Most parents have their own vision for their parent album and want their own design. Leah, our album designer, is happy to meet with parents to co-design their very own album. However, if your album design is so stellar you just want to duplicate it, we’ll give you 25% off any upgrade costs for the duplicate album.